University is an exciting and rewarding time for many students, however, students also face personal, academic and emotional challenges. Sometimes students will seek the support of student well-being services but often they will approach other staff informally. This session looks at some of the key principles you will need to consider when supporting students in those informal situations, in order to support them effectively while remaining within the boundaries of your professional role.
A number of terms are used to describe types of services, such as Students’ Union and Wellbeing Services, for example. It is important to note that these terms will differ from university to university and that you will need to familiarise yourself with how services are known in your university.