Getting the Balance Right (Examples)

Select each of the images in turn to display statements that get the balance right.

Using statements like these acknowledge the student’s request and highlights to them that you are taking them seriously and you recognise that they are worthy of time and a private, safe setting.

Examples of how to respond to student’s request for help if approached informally at a busy time.

Select each of the images in turn to display statements that get the balance right.

Using statements like these acknowledge the student’s request and highlights to them that you are taking them seriously and you recognise that they are worthy of time and a private, safe setting.

A staff member saying "I can see this means a lot to you, I’ve got a full 30 minutes at 4 o’clock, I can commit this to you and we can talk about what’s happening for you and what options you have."

Select each of the images in turn to display statements that get the balance right.

Using statements like these acknowledge the student’s request and highlights to them that you are taking them seriously and you recognise that they are worthy of time and a private, safe setting.

A staff member saying "It is very noisy in here, give me five minutes and will find a more private location."

Select each of the images in turn to display statements that get the balance right.

Using statements like these acknowledge the student’s request and highlights to them that you are taking them seriously and you recognise that they are worthy of time and a private, safe setting.

A staff member saying "Maybe a chat would help. This sounds really important, let’s find some time where things are more private and we won’t be interrupted."

Select each of the images in turn to display statements that get the balance right.

Using statements like these acknowledge the student’s request and highlights to them that you are taking them seriously and you recognise that they are worthy of time and a private, safe setting.

A staff member saying "I’m just about to go into a meeting, however I want to dedicate the time that this situation clearly deserves, can you come back at 3 o’clock and I’ll make sure we are not interrupted."