Question: Should you record ‘Low concern’ contact?

Select here for the answer.

A student looking distressed, talking to a staff member

Question: Should you record ‘Low concern’ contact?

Answer: ‘Low concern’ contact may not need recording, for instance:

  • A student informs you that their mum has called to let them know that their family dog has died. The student seems a distressed by this but tells you they are functioning well. You remind them of the university’s support services are there to help them with any concern and leave them to choose whether to contact the service or not.
  • A student tells you they are very homesick and struggling to deal with the transition of coming to university, yet they’re still managing to socialise and function academically. Again you may wish to direct these students to the well-being services within your institution and not make a recording of the incident.

However, there are times when making a note of a situation can be useful for you, the student and any colleagues who may be required to support the student at a later date.

A student looking distressed, talking to a staff member