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Let’s consider who benefits from the records we may keep and how.
But most of all the student.
Keeping a record of what occurred can be an aide-memoire for you, it can also help to demonstrate the manner in which you supported and directed the student, should you need to evidence this at a later date.
If the concern about a student’s well-being increases, supporting and safeguarding that student can be greatly helped by having a clear timeline of who supported the student at each stage and how concerns may have escalated.
Sometimes students’ needs are best served by services outside the university. These colleagues may also benefit from the records that you have kept. They will help to inform your colleagues as to nature of the students concern.
Ultimately, the person who always benefits from good record keeping is the student. Keeping brief but clear notes about your contact with the student can mean that students’ needs can be more fully served when other parties become involved in their well-being care.