When recording information it’s useful to consider the following checklist:

At a later date you may come back to the original recording you made and note any updates that you have taken as a result of the original interaction. Recording in this manner ensures that the vital pieces of the support jigsaw are accessible should they be needed at a later date.

Following these principles can help us to safely support students within the limits of our professional role, while ensuring they know about and can access support from other departments in the university.