Session Introduction

Learning Objectives

By the end of this session you will be able to:
  • Identify the qualities of a good listener
  • State the five main skills of active listening
  • Classify four statements identifying barriers to listening
  • Identify open, probing, leading and closed questions
  • Differentiate between empathy and sympathy


Before commencing this session you should complete session:
  • 01 - Key Principles in Supporting Students
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