Resources

A list of session properties:
Author Jules Howdin
Duration 20 min

Learning Objectives

Having completed this session you will be able to:
  • Identify the qualities of a good listener
  • State the five main skills of active listening
  • Classify four statements identifying barriers to listening
  • Identify open, probing, leading and closed questions
  • Differentiate between empathy and sympathy

Related Sessions

  • 01 - Key Principles in Supporting Students
  • 02 - Signs to Look Out For
  • 04 - Transitions
  • 05 - Students at Risk or in Crisis
  • 06 - Case Study

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