Observing the Person’s Body Language

You can use what you notice in a person’s body language alongside talking to help the person to be clearer about how they feel and what is happening for them. You can bring to the person’s attention things which don’t quite match, for example noticing that someone is smiling when they have just said something very sad or a quivering lip when they have said they’re fine. You do however need to remember to be tentative to allow yourself to be corrected.

Two students speaking to staff members, all of whom are adopting good body language