Read the case study, then answer the question below.
How would you respond to Viktorija?
Select one or more options from the answers below, then submit.
Not quite right.out of correct.
Not quite right.Correct answers: out of Incorrect.
Score: out of
A. Incorrect. This doesn't take into account the effort the student may have made to see you.
B. Incorrect. This would be patronising and may tend to trivialise the student's problem.
C. Correct. This confirms that you welcome the opportunity to help this student.
D. Correct. You don't have to agree with other people's experiences, or what they are doing, in order to make sense of it. Doing this can help to validate Victorija's feelings.
E. Correct. Active listening requires some commitment and practice. Many of us never properly listen, and many of us haven't been properly listened to.
F. Incorrect. This is likely to demoralise the student and contribute to the shame the students may already be feeling.
G. Correct. Offering time and space encourages the student to feel safe.
Viktorija has been a committed student and has attended all of her lectures and her personal tutorials with you.
After not attending a planned tutorial and not responding to your emails, she turns up at your office unexpectedly looking pale, tired and not as her usual well-presented self.
She then tells you that her long-term relationship with her partner has ended and she is furious with herself.