University students, like all other groups, sometimes experience crises, especially during their time of study. As a result of these experiences student can often respond by adopting risky behaviours (coping mechanisms). University staff, having direct contact with students, are best placed to identify and support these situations. Often a well-timed and sensitive response to the student can in itself help to resolve the crisis situation and/or it can often successfully minimise or eliminate risk.

In this session we will define and explore what constitutes crises and risk, while reflecting on practical ways of helping that ensures the staff member stays safe and avoids secondary (vicarious) impact of stress, which can occur in helping situations.