Urgent Situations

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Question: In terms of a student coming to you for help, what would you consider to be an urgent situation?

Answer

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Question: In terms of a student coming to you for help, what would you consider to be an urgent situation?

Answer: An situation would be considered urgent if you believed a student to be at immediate risk to themselves or others. This may be because of what they are saying (for example, talking about jumping out of a window), something they may be doing, or if their actions might cause an immediate risk to someone else.

What to do next

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Question: In terms of a student coming to you for help, what would you consider to be an urgent situation?

Answer: An situation would be considered urgent if you believed a student to be at immediate risk to themselves or others. This may be because of what they are saying (for example, talking about jumping out of a window), something they may be doing, or if their actions might cause an immediate risk to someone else.

What to do next

Wherever possible, try to consult with another member of staff, for example a manager or someone from the university support services, to take advice about what to do.

If the risk is immediate and - in your view - any delay would increase the risk, you must have confidence to call the emergency services, either using 999 or, as is often the case, through the university emergency security number. It is always better to explain acting quickly and everything being okay, rather than not acting and something going very wrong.