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As university staff with a duty to act professionally, we are required to keep track of student contact. It is good practice to do this so our actions and intentions can be tracked should something happen that requires investigation.
Consider records as a simple mechanism to record what has happened, rather than containing any other information.
For more information see session 01 - Key Principles in Supporting Students.
Notes about note-keeping
Notes should be factual records of what was said and actions taken or recommended.
Personal thoughts and reflections should not be included, neither should other sorts of judgements.
It is important to be aware of what type of notes you might be required to keep should you be involved in supporting a student in crisis; seek clarification from the manager responsible for your work.
What to include:
Some departments and schools have pro forma sheets which can help structure recording of information.