Read the next part of the case study and then answer the question below.
Which of the following are key principles to supporting Donna?
Select one or more options from the answers below, then submit.
Not quite right.out of correct.
Not quite right.Correct answers: out of Incorrect.
Score: out of
A. Incorrect. You should never offer complete confidentiality. You have legal and ethical responsibilities which include obligations to protect vulnerable adults - possibly Donna. A 'needs must' basis is the best way to proceed. You will not breach Donna's privacy by making her situation public, but you may have to discuss her with a colleague. Offering total confidentially could put you in a very difficult position. You may be left with very worrying information that you now feel guilty about having to disclose, or worse still, hold on to risky information and not take further action.
B. Incorrect. It is always appropriate to seek support for students when there is an issue of risk. Risk can include your need for support in dealing with distress. Remember you can get this support from your manager. You may wish to check with colleagues that you are following right course of action, or find out what they think you should do.
C. Correct. You can do this alongside the student.
D. Correct. Be clear about your time constraints, and if you say you will get back to the student, make sure you do in timely fashion.
E. Correct. You should tell Donna the limits to confidentiality. Acknowledge that she is in need; set out what you can offer (i.e. listening and signposting); clearly state that responsibility for any disclosure rests with you (i.e. if you feel that she or someone else may be in danger).
G. Correct. Reassure the student about this. Explain that the university is under no obligation to discuss her case with her parents without her express permission.
You arrange to meet Donna again a week later. She tells you that you're the only person she feels that she can talk to and asks you to keep your conversations confidential.
She doesn't want her parents to find out that she has been upset and has been pretending to them on the 'phone that things are ok.