Session Key Points

  • It is important to be aware of signs that might indicate a student is struggling and know how to respond appropriately if you are concerned
  • Supporting distressed people can be challenging as well as rewarding. It is important to pay attention to your own needs and ensure you are supported
  • Our ability to listen improves with practice
  • It is important not to express strong emotional responses to what someone is saying as this may well silence them
  • Some students experience emotional difficulties in making the transition to university
  • There are a range of services that can help students to settle into university and prevent them from remaining distressed for too long
  • Students face numerous challenges when they start university which can be resolved with the right support
  • We cannot offer unlimited confidentiality to any student; applying the limits of privacy ensures safety for all
  • Recording our work correctly facilitates ongoing student wellbeing. It is essential to track our support of students by keeping factual notes (free of value judgements)