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Key Principles

University is an exciting and rewarding time for many students, however, students also face personal, academic and emotional challenges. Sometimes students will seek the support of student well-being services but often they will approach other staff informally. This session looks the key principles you will need to consider when supporting students in those informal situations.

Signs to Look Out For

An introduction to signs of deteriorating mental health and how to proceed if you spot these symptoms. Once completed you will be able to identify characteristics associated with good mental health, recognise behaviours likely to be within the ‘normal’ range of university students at certain times, recognise conditions which suggest a swift response is required, state where to find further information.

Key Skills

By the end of this session you will be able to identify the qualities of a good listener, state the five main skills of active listening, classify four statements identifying barriers to listening, identify open, probing, leading and closed questions, and differentiate between empathy and sympathy.


This session will introduce you to the ways in which some students are affected emotionally when they leave home to come to university. You will also find out about some of the difficulties that students face when they start university. You will be given suggestions about when it is important to direct students to other people who may be able to help.

Students at Risk or in Crisis

This session focuses on how best to respond to students who are experiencing crises, and/or are take risks with their, or others, wellbeing. To help students in these situations, without becoming stressed from your own involvement, requires that we are well supported within ourselves and by other colleagues.

Case Study

The aim of this session is to recap and bring together skills from other sessions to provide you with a key summary of how to help students, as well as showing good practice in action through a case study. You will be presented with options to think about what you will do if you came across a student in a similar predicament.

Created By Chilli IS on behalf of the Charlie Waller Memorial Trust © 2016